Frequently Asked Questions
Can I order by phone?
Yes, we accept phone orders. If you know the item’s number you wish to purchase, we gladly place an order over the phone to reserve your item. Just call our sales representatives.
Can I cancel my order?
Yes, you can cancel your order before we deliver your goods without any charge,. We don’t like to force you buying anything from Sunny Homeplus. However, we charge 40% restock fee if your order is customized.
How do I know that the colour I see on screen is accurate?
Every computer monitor displays colours lightly differently, but the colour is very close to the real colour because our pictures are not art pictures, they are from real samples.
How much does delivery cost?
The delivery cost depends on how many you buy and how far your location is from our factory, but the minimum charge is $60.00.
Will my furniture be assembled for me?
We will uncrate or unpack your new furniture purchase (with the exception of ready to assemble products) and we will set it in place, but we charge for these services by hours we spend on, the standard rate is $35.00 per hour per person.
What is your return policy?
All sales are final. However if you discover concealed damage you have 72 hours to report it. Just call us, we will resolve the problems.
Does Sunny Homeplus offer a warranty on its merchandise?
All merchandise purchased at Sunny Homeplus (excluding markdown and “As Is” sales) is covered by the manufacturer’s warranty. The standard manufacturer’s warranty is one year for furniture and average 10 years for mattress. We promise we will do whatever we can to make you happy.
What types of payments do you accept?
Sunny Homeplus accepts Visa, MasterCard, and debit card as types of payment. We also accept cash, money order, and bank draft. Unfortunately, we cannot deliver your stuff before we receive your payment in our account if you pay by personal cheque.
Because we are not able to validate card addresses and security codes, we also cannot accept credit cards on the phone at this time.
Do you accept COD orders?
We can accept COD orders.